Privacy Policy

Introduction and organizational information

We, at X1031 LLC, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website, x1031.com, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO), but remain fully committed to addressing your privacy concerns. If you have questions or require further information about how we manage personal information, please contact us at info@x1031.com or +1 800-865-1031.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. All activities are conducted in strict compliance with applicable privacy laws.

Scope and application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are browsing x1031.com, using our services as a registered user, or engaging with us as a customer, we ensure that your personal data is processed with high standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data collection and processing

Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including when you use our services or products, such as Professional Services & Consulting and Finance & Insurance, or directly provide information to us.

Personal information we may process

• First and last name
• Browsing history
• Device ID

We process only information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. We handle your personal information responsibly and in accordance with applicable laws.

How we use personal information

The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring a high level of satisfaction among our users, customers, and employees.

• Analytics and performance tracking
• Marketing and advertising
• Compliance with legal obligations

We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that data is used only for the purposes for which it was collected and in ways that you have authorized.

Data storage and protection

Data storage

Personal information is stored in secure servers located in the United States. For services that require international data transfer, we ensure that transfers comply with applicable laws and maintain data-protection standards equivalent to those in our primary location.

Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data-protection standards.

Data processing agreements

When we share your data with third-party service providers, we do so under Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organizational measures to ensure the security of your data.

Transparency and control

We believe in transparency and providing you with control over your personal information. You will be informed about significant changes to our sharing practices, and, where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For questions or concerns about how we share and disclose personal information, contact info@x1031.com or +1 800-865-1031.

User rights and choices

At X1031 LLC, we recognize and respect your rights regarding your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively.

Your rights

• Right of access (Art. 15 GDPR): You may request access to the personal information we hold about you and information about how we process it.
• Right to rectification (Art. 16 GDPR): If you believe information we hold is incorrect or incomplete, you may request its correction or completion.
• Right to erasure (Art. 17 GDPR): You may request deletion of personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
• Right to restriction of processing (Art. 18 GDPR): You may request that we restrict processing of your personal information under certain conditions.
• Right to data portability (Art. 20 GDPR): You may receive your personal information in a structured, commonly used, machine-readable format and transmit that data to another controller.
• Right to object (Art. 21 GDPR): You may object to processing under certain conditions, including processing for direct marketing.
• Right to withdraw consent (Art. 7(3) GDPR): Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint (Art. 77 GDPR): You may lodge a complaint with a supervisory authority if you believe our processing violates applicable privacy laws.

Exercising your rights

To exercise any of these rights, contact us at info@x1031.com or +1 800-865-1031. We will respond in accordance with applicable privacy laws and within the timeframes stipulated by those laws. In some cases, we may need to verify your identity to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information.

Cookies and tracking technologies

At X1031 LLC, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on x1031.com. These technologies help ensure the smooth operation of our digital platforms, enhance your user experience, and provide insights that help us improve.

Understanding cookies and tracking technologies

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How we use these technologies

• Essential cookies: Necessary for website functionality, such as authentication and security. They do not require consent.
• Performance and analytics cookies: Collect information about how visitors use the website, which pages are visited most frequently, and whether error messages are received. These cookies help us improve our website.
• Functional cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Advertising and targeting cookies: Used to deliver advertisements more relevant to you and your interests, limit the number of times you see an advertisement, and help measure campaign effectiveness.

Your choices and consent

Upon your first visit, our website will present a cookie consent banner where you can:

• Accept all cookies: Consent to the use of all cookies and tracking technologies.
• Reject non-essential cookies: Only essential cookies will be used to provide necessary website functions.
• Customize your preferences: Choose which categories of cookies you wish to allow.

International data transfers

At X1031 LLC, we may transfer personal information to locations outside your country of residence, including countries with data-protection laws that differ from those in your jurisdiction. Any transfers are conducted with care and in compliance with applicable data-protection regulations, including the GDPR.

Compliance with United States privacy laws

To appeal a decision we may make regarding your request, contact us within 60 days of receiving our response by email at info@x1031.com or by phone at 800-865-1031. In your appeal request, include your original request, the date of our response, and a brief explanation of why you believe our decision was incorrect.

For residents of the United States, the following provisions apply.

A. Individual rights

The California Consumer Privacy Act provides California residents with specific rights regarding their personal information in addition to those described above.

B. Right to know

You may request that we disclose what personal information we have collected, used, shared, or sold about you and why we collected, used, shared, or sold that information. You may request disclosure of:

• The categories of personal information collected.
• Specific pieces of personal information collected.
• The categories of sources from which we collected personal information.
• The purposes for which personal information is used.
• The categories of third parties with whom personal information is shared.
• The categories of information that are sold or disclosed to third parties.

C. Right to delete

You may request that we delete personal information we have collected about you.

D. Right to correct

You may ask us to correct inaccurate information that we have about you.

E. Right to limit

You can request that we use your sensitive personal information, such as your Social Security number or genetic data, only for limited purposes, such as providing the services you requested.

F. Right to opt out

X1031 LLC does not sell or share personal information. If your data is sold or shared, you may exercise your right to opt out of the sale or sharing of personal information by submitting a request through the link on our website.

G. Right to non-discrimination

You have the right to be protected from discrimination for exercising your rights.

H. Submitting requests

You may submit a request by sending an email to info@x1031.com or by phone at +1 800-865-1031. We will compare the information you submit with our records to verify your request, then respond in accordance with applicable requirements.

J. Sensitive data and/or biometric data

We process sensitive personal data only with your prior consent and only for specific purposes clearly disclosed at the time of collection. You may withdraw consent at any time by submitting a request through the link on our website or by email at info@x1031.com.

Policy updates and changes

At X1031 LLC, we are committed to keeping you informed about how we handle your personal information and changes to our privacy practices. We may update this policy from time to time to reflect changes in legal requirements, industry standards, or business operations. Updates will be communicated transparently and in accordance with applicable privacy laws.

Notification of changes

• Notification process: If significant changes may affect your rights or the way we handle personal information, we will provide notice through prominent means, such as email, website notifications, or other appropriate channels. We will also show the effective date of the updated policy at the top of this document.
• Reviewing changes: We encourage you to review this policy periodically. Your continued use of our services after changes take effect signifies your acceptance of the updated terms.